Warranty & Returns
At GBY Ultralight, we stand behind the quality of every product we make. If you’re not completely satisfied, we want to make it right. Please review our policy below:
Returns
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Eligibility: You may return any unused item in its original condition within 30 days of delivery.
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Process: Contact us at [support@gbyultra.com] with your order number to initiate a return. We’ll provide return instructions.
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Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method.
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Refunds: Once your return is received and inspected, we’ll issue a full refund to your original payment method within 5–7 business days.
Warranty
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1-Year Coverage: All GBY Ultralight gear is backed by a 1-year limited warranty against manufacturing defects in materials and workmanship.
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What’s Covered: Seams, zippers, straps, and other functional components that fail under normal use.
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What’s Not Covered: Normal wear and tear, accidental damage, misuse, alterations, or cosmetic issues that don’t affect function.
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Warranty Claims: Email [sales@gbyultra.com] with photos of the defect and your order details. If approved, we’ll repair or replace the item at our discretion.
Exchanges
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We do not offer direct exchanges. If you’d like a different product, please return your original purchase for a refund and place a new order.
